FREQUENTLY ASKED QUESTIONS


Below you will find some of the common questions we are asked: 

CAN I ADD ADDITIONAL APPS TO THE TABLET?
Yes.  In addition to the Amazon Store, the Android Marketplace, (now the Google Play Store), has more than 3 million apps to choose from.  There are direct-link icons on your tablet that will take you directly to these marketplaces where you can do a search for what you want.  Most apps are free and some have a nominal charge.

I ALREADY HAVE AN EMAIL ADDRESS.  CAN I USE THAT ONE ?
Yes.  If you already have an email address, there are apps installed which will quickly and easily get your email account set up on the tablet. Once configured, you can simply sign in using your current address and password. All of your emails will sync up (download to your tablet) whenever you turn on the power.  

If you do not have an email address, you can quickly set up an account with Google or Yahoo, etc.   However, we set up a Google account for you so that you can immediately access all of the Google features - (such as email, photos, calendars, social networking, etc.), and download more of your favorite apps from the Play Store. You can keep the account to use as your primary email address if you don't have one, keep it for access to the Play Store if you have a different email service (Yahoo, Hotmail, etc.), or simply delete it.

IS THERE PROTECTION AGAINST VIRUSES?
Yes.  We install software for protection against viruses, spybots, malware, and spam.  However, even without this extra security, your tablet is resistant to these threats by nature of the Android operating system which is based on Linux.  This operating environment was designed to be very virus-resistant.

I AM ORDERING FOR A SENIOR FAMILY MEMBER.  CAN I HAVE IT SENT DIRECTLY TO HER?
Of course.  It is important that she knows to expect the package so that it can be delivered. Someone needs to sign for the delivery to keep it from sitting on the front porch.

IMPORTANT: You will need to judge the abilities of the person you are sending it to. Even with all of the training tools, guides and tutorials, a person with little or no computer experience, or with serious disabilities, might be overwhelmed unless there is a computer-experienced user available to get them started.

ARE THERE INSTRUCTIONS FOR SETUP INCLUDED IN THE PACKAGE?  HOW COMPLICATED IS IT?
We have done everything we can think of to make it really easy to get up and running.  To begin with, there is a "How to Get Started" pamphlet, plus an illustrated User Guide, both on the tablet itself as well as a large-print version available online. In addition, we have Tutorial Videos on the tablet for all of the needed basic usage features that you will want to know.  If you have Wi-Fi installed at your home, the tablet should connect to the internet as soon as it is turned on.  (You will have to enter your router password the first time.)  We fully-charge the battery before we ship so it should have plenty of juice to get started right out of the box.  

IS THE SENIOR GAMER APPROPRIATE FOR MY 92 YEAR OLD FATHER?
We see successful installations of the Senior Gamer for the elderly if:

1) The senior really 'wants' to use it.
2) There is a 'tech buddy' there at the beginning to set it up and tutor them in the future.
3) They start with the Single Desktop screen setup with just one of their favorite games on it.

Our senior tablets are recommended for seniors with some computer experience and/or with local assistance available from a computer-experienced person in order to help them get started - activate their Wi-Fi, go through the User Guide with them, etc. An individual with serious learning or physical disabilities may benefit from having a caregiver always operate the tablet for them for purposes of viewing or listening to programming, such as movies, YouTube, audio books, etc. The worst possible scenario is when an elder senior is sent a tablet as a 'gift' from someone a thousand miles away with no one to help them. It goes into the closet immediately and the senior feels inadequate.

It is important to be sure that this is the right fit for the user as there is a considerable return fee due to the amount of labor involved in the customization process.

CAN I PRINT FROM MY TABLET TO A PRINTER THAT I USE WITH MY DESKTOP COMPUTER?
Yes. Pretty much the same as with any tablet. It depends on whether there is an app available for your printer and if the printer is installed on the network. Regardless, one easy way is to copy the file to a USB flash drive and then plug it in to your computer. Or, even easier, you can always email an attachment to yourself and then open the email on the other computer and print the attachment. Or you can send a file to "the cloud" and have it sent to your computer.  

However, if you don't have another computer or are in the market for new printer, there are Wi-Fi printers that don't need to be attached to a computer or that just plug right into the network. If you get one that is Google 'Cloud Print' compatible, you can print to your printer from anywhere that you can get a Wi-Fi connection. We pre-install the Cloud Print app on the tablet before we ship. Lots of ways to skin this cat.  

IS THE TOUCH SCREEN BREAKABLE?
Yes. All touch screens are made of glass and glass breaks. We install screen protectors against scratches, fingerprints and shattering, but an elbow or knee in the center of the screen, or a child beating on it with a fire truck, can be a big problem. For that reason, don't leave on the floor when you have crawling children. And, don't leave it on the bed where you might accidentally put your elbow through it. Dropping the tablet is not as big an issue unless it hits just right on a hard surface. If going out with it, keep your tablet in a case that covers the screen.

We get very few requests to replace screens, but if something stupid happens, then let us know. We always have replacement screens in stock that we can install for you - pretty much at our cost. And, unless you live in a high risk environment, buying insurance for this purpose is probably a waste of money.

WHAT DOES THE WARRANTY COVER?
Basically, your tablet is warranted to be free of manufacturing defects for a period of 12-months from purchase.  Software is not covered.  See the complete warranty description by clicking on the following link in this website: Warranty Coverage .  




Logo for Senior Touch Pad Tablets for Senior Citizens