While we hate to respond with an "it depends", it is true. The content you are using will determine the rate of discharge. Many of the casino games use the most energy due to the dense activity on the screen, while games like Solitaire use much less, books almost none, etc. Streaming content like online music, YouTube, movies and podcasts will generally use 50% of a fully charged battery in two hours.

As a general note, large screen devices use more battery than, say, a phone with a 5" screen. High resolution IPS screens, like ours, are designed to allow viewing from a wide angle. Thus, there are more pixels and more of them have to be on at any time in order to increase the viewing angle. So, it follows that the brightness level you have set on the screen will also use more or less energy.

Thin tablets have restricted available space to increase battery size. And, as expected, larger batteries tend to increase heat when using programs with intense graphics or when charging. All in all, we have installed the largest battery that can be supported for our configuration. So, since the overall national average for maximum per-use time for using ANY tablet is about 2 hours of continuous use, we recommend that you connect to the charger after each extended use. It will charge up quickly for your next session and it is good for the overall health of the battery.

The overall life of the battery is also reduced by how many times the tablet is allowed to deep discharge - say below 20%.  So, if you can keep it in the range of about 35%-100% you will get the best overall life.

Depending on how much you use your tablet and how well you take care of it, you may get a couple of years or more from your battery. Being lithium ion batteries, they do not have to discharge completely before you recharge them. In fact, if you allow the battery to discharge to 0%, you risk damaging the battery and will shorten its life.

HEED THE WARNING: We install an audio and screen popup to alert the user when the battery is at 15% so that they can connect to the charger and/or power down the device. Doing this will help keep your battery in top condition for a long life.

There could be a number of reasons why the tablet appears to be dead. If the battery was allowed to run all the way down, it could take a few minutes for it to get enough juice to start up.

If the tablet appears dead and will not accept a charge or start up, do the following:

1) First, detach the charger connection to the tablet for the time being. 2) Then, use a small bent paperclip and insert in the tiny reset button hole just below the volume button on the side of the tablet. 3) Carefully depress the button inside the hole and hold for about 10 seconds. 4) Plug the charger into the tablet making sure that the power source (power strip) is turned on. 5) Let it attempt to charge for about 5 minutes to get enough power to boot up. 6) Keeping the charger connected, press and hold the power button until it starts OR 7) If you see the battery icon appear on the screen showing 0%, then leave connected for 30 minutes before start up. 8) Repeat all steps above if you do not get an indication of life.

If the above sequence does not work, it could also be that the charger is not charging even though it appears to be. To test for that possibility, do the following:

1) Using the 3' auxiliary cable that came with the tablet, connect the large end of the cable to any available USB port on any computer that is turned on. 2) Connect the small end to your tablet. 3) Give it a few minutes before attempting a boot-up your device. 4) If the tablet charges and starts up using this method, then the charger will need to be replaced.

(FOR 2018-19 TABLET MODELS)    The charger model number is LA-520W, but is a common 5V 2000mA (2A) device with a 2.5mm pin plug to the tablet, and can be found at various prices on Amazon. Any of them with the same specs will work fine. Below is a link to the LA-520W choices on Amazon:

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=la520w&rh=i%3Aaps%2Ck%3Ala520w"

(FOR 2020-2025 TABLET MODELS)    The charger model number is XJS0060 and is also a 5V 2000maH (2A) wall charger. The tip on the cable is a USB-C (not a micro-USB) tip to match the tablet jack. You can find these on Amazon at:

https://www.amazon.com/dp/B078PDP5T4/

In the meantime, if you still have the 3' usb/USB cable, plug the small end into the USB port of the tablet, and the larger end into any host USB port on a computer (computer on, tablet off). This is a slower charge, but you can get a full charge overnight. You can also use the cable with a 5V universal USB wall adapter.

Yes. All touch screens are made of glass and glass breaks. We install screen protectors against scratches, fingerprints and shattering, but an elbow or knee in the center of the screen, or a child beating on it with a fire truck, can be a big problem. For that reason, don't leave on the floor when you have crawling children. And, don't leave it on the bed where you might accidentally put your elbow through it. Dropping the tablet is not as big an issue unless it hits just right on a hard surface. If going out with it, keep your tablet in a case that covers the screen.

We get very few requests to replace screens, but if something stupid happens, then let us know. We always have replacement screens in stock that we can install for you - pretty much at our cost. And, unless you live in a high risk environment, buying insurance for this purpose is probably a waste of money.

To add photos to your tablet that you can view with the installed slideshow program, please use the following procedure:

 Copy the photos you want onto a flash drive (also called a USB thumb drive). If they exist on a phone, you may want to copy them to a computer first and then on to a USB drive from there. Make sure you have all of your photos in a folder when on the drive and not loosely scattered on the drive. This will make it easier to copy and select the group. Name the file folder 'FAMILY PHOTOS' or something you easily recognize.

 Once you have them copied, use the small USB size-reduction adapter that was included with your tablet and attach it to the end of the flash drive. This will allow you to insert the correct size tip into the tablet.

 With the tablet on, insert the drive into the USB jack on the tablet. You should see the 'CX File Explorer' program open upon recognition of the inserted drive. (If a pop up asks you for permission, tap 'Always' and accept the request.)

 At the bottom of the CX File Explorer main screen, you should see a number of round icons. Tap the icon, second from the left, which has the USB icon and the name of your flash drive.

 This will show you all of the files and folders on your flash drive. If you have all of your desired photos in a single folder, scroll down until you find that folder and select it by checking the box on the right.

 A toolbar will appear at the bottom of the screen - select 'Copy'.

 Tap the back arrow in the top left of the screen and then tap 'Main Storage'.

 Scroll down to 'Pictures' and select it.

 Tap 'Paste' in the bottom toolbar. Your photos are now loaded on your tablet. You can carefully remove the flash drive.

 Tap the 'Home' (small circle dot) icon in the very bottom toolbar to return to the main desktop.

 Now, depending on the tablet model you have and the setup you may have configured, you will need to locate the screen that has the slideshow icon. It is an icon of a photo, cocked on an angle, of an umbrella at the beach. Tap that icon to start the slideshow.

 The slideshow will start playing with the installed sample photos.

 Tap the screen once to stop the slideshow movement and immediately tap the icon in the lower left corner of the screen.

 Now, tap the 'Explore' icon in box to the left.

 Tap the 'Internal SD Card' folder.

 Scroll down to the 'Pictures' folder and select.

 Uncheck the box to the right of the 'DayDream' sample photo folder.

 Find the folder you created - 'FAMILY PHOTOS' (or whatever).

 Check the box to the right of this folder.

 Select the play icon in the far right of the bottom toolbar.

 You will now see a slideshow of your photos, displayed randomly, each time you tap the slideshow icon on your desktop. It will play until you tap the screen and select the stop play icon in the lower right of the screen.

By the time you have finished this process, you will have also learned a lot about file management. Enjoy.

No. Unfortunately, we cannot. There is no way that anyone can get into the tablet without the code - including us. Not without sending back to us to wipe the memory clean and reload the entire configuration. There is a charge for this service. So, hopefully, you can remember or ask someone what the code is.

We do not recommend putting a pass code sequence on the lock screen. If you are worried about losing sensitive information where you live, and prefer to have your tablet locked, then make sure that you write down your code and put in a safe place.

Yes. Pretty much the same as with any tablet. It depends on whether there is an app available for your printer and if the printer is installed on the network. Regardless, one easy way is to copy the file to a USB flash drive and then plug it in to your computer. Or, even easier, you can always email an attachment to yourself and then open the email on the other computer and print the attachment. Or you can send a file to "the cloud" and have it sent to your computer.  

However, if you don't have another computer or are in the market for new printer, there are Wi-Fi printers that don't need to be attached to a computer or that just plug right into the network. If you get one that is Google 'Cloud Print' compatible, you can print to your printer from anywhere that you can get a Wi-Fi connection. We pre-install the Cloud Print app on the tablet before we ship. Lots of ways to make this happen.