FREQUENTLY ASKED SUPPORT QUESTIONS


Below you will find some of the common questions we are asked: 

HOW MANY HOURS USE SHOULD I GET ON A FULLY CHARGED BATTERY?
Generally, with a new battery, you should be able to watch a 2-hour movie and use approximately 50% of a fully charged battery. However, there are many variables. The following features, when enabled, use considerable battery and affect performance when operating as background tasks:

*Mobile Data Network Cell Service Scanning: ALWAYS Use Tablet in 'Airplane Mode'.
*Google Play Store: Auto-Update should be 'OFF'.
*Auto-Sync: Emails, App Data, Browser, Calendar, Contacts, etc. (Better to sync manually when needed.)
*Auto Backup: Should be OFF. Backup as needed.
*Live Wallpapers: Your choice, but they use more battery than static wallpapers.
*Wi-Fi or Bluetooth when not needed: Should be OFF when playing offline games, etc.
*Screen Brightness: Brighter will use more juice.
*Display Sleep During Non-Use: Set to sleep after shorter lapse will preserve battery.
*Auto Virus/Malware Scanners: Auto scan of emails OK, but Full Scans should be on-demand only.
*Some apps and games with heavy graphics are battery hogs. All differ.

Most of these settings and features require background tasks for checking the Internet to see if action is needed and then performing the action in background immediately without user action. If the user is on a website at the same time with many active video ads, etc., there will be slow performance issues and increased battery usage. In general, tablets are designed as a viewing medium for streaming content, so some Internet activity with Flash or non-streaming ads and content can negatively affects performance and battery discharge rate. Browser activity. in general. uses more battery than content provided via an app that has been optimized to the operating system.

WHAT IS THE TOTAL EXPECTED LIFETIME OF THE BATTERY?
Depending on how much you use your tablet and how well you take care of it, you may get a couple of years from your battery. Being Lithium ION batteries, they do not have to discharge completely before you recharge them. In fact, if you allow the battery to discharge to 0%, you risk damaging the battery and will shorten its life. So, rule of thumb, plug it in after every use and every night before you go to bed. This will help keep your battery in top condition.

Industry surveys show that most usage sessions are 2 hours or less. If this is true for you, then your target benchmark should be a battery level of greater than 20% after 2 hours of use from a fully charged condition. Less than that and it may be worth changing the battery. Like a battery on your car, it has a limited warranty. So, plug it in often.

MY TABLET IS DEAD! I HAVE HAD IT ONLY A SHORT TIME.
99% of the time this condition is caused by allowing the tablet to go to sleep and remain in sleep mode for a number of hours until it completely discharges the battery. Not only is this VERY bad for the battery, there will not be enough charge left to boot up the tablet.

Try connecting the charging unit for about 30 minutes and attempt a restart. (It may also require using a bent paper clip and inserting in the tiny hole located just above where the charger tip plugs in and depressing the button inside the hole for about 10 seconds to clear any cache memory problems caused by an improper shutdown.)

Keep in mind that it may also be a charger issue. The tablet may appear to be charging when it is not - if the charger is not functioning or the power source is not turned on, etc. If you still have the 3' usb/USB cable, try connecting the small end into the UPPER USB port of the tablet, (if there are two USB ports - don't mistake the HDMI port for a USB), and the larger end into any host USB port on a computer (computer on, tablet off). The tablet will not charge if the computer goes to sleep. This is a slower charge, but you can get a full charge overnight.

A good rule to follow: always connect the charger when not using for any extended period of time. Better yet, power all the way off and then plug into the charger. You will have a nice fresh tablet ready for your next use.

I LOST MY CHARGER. CAN YOU TELL ME WHERE I CAN PURCHASE A REPLACEMENT?
The charger model number is LA-520W, but is a common 5V 2000mA (2A) device with a 2.5mm pin plug to the tablet, and can be found at various prices on Amazon. Any of them with the same specs will work fine. Below is a link to the LA-520W choices on Amazon:

LA520W AC/DC CHARGERS ON AMAZON

In the meantime, if you still have the 3' usb/USB cable, plug the small end into the UPPER USB port of the tablet, (if there are two USB ports - don't mistake the HDMI port for a USB), and the larger end into any host USB port on a computer (computer on, tablet off). This is a slower charge, but you can get a full charge overnight.

I PUT A PASS CODE ON MY LOCK SCREEN AND NOW I CAN'T REMEMBER WHAT IT IS. CAN YOU HELP ME?
No. Unfortunately, we cannot. There is no way that anyone can get into the tablet without the code - including us. Not without sending back to us to wipe the memory clean and reload the entire configuration. There is a service charge for this service. Hopefully, you can remember or ask someone what the code is.

We do not recommend putting a pass code sequence on the lock screen. And, since it is a Wi-Fi tablet and may not be leaving home often, who's going to steal it? If you are still worried about losing sensitive information where you live, then make sure that you write down your code and put in a safe place.

CAN I PRINT FROM MY TABLET TO A PRINTER THAT I USE WITH MY DESKTOP COMPUTER?
Yes. Pretty much the same as with any tablet. It depends on whether there is an app available for your printer and if the printer is installed on the network. Regardless, one easy way is to copy the file to a USB flash drive and then plug it in to your computer. Or, even easier, you can always email an attachment to yourself and then open the email on the other computer and print the attachment. Or you can send a file to "the cloud" and have it sent to your computer.  

However, if you don't have another computer or are in the market for new printer, there are Wi-Fi printers that don't need to be attached to a computer or that just plug right into the network. If you get one that is Google 'Cloud Print' compatible, you can print to your printer from anywhere that you can get a Wi-Fi connection. We pre-install the Cloud Print app on the tablet before we ship. Lots of ways to skin this cat.  




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