FREQUENTLY ASKED QUESTIONS


Below you will find some of the common questions we are asked: 

CAN I ADD ADDITIONAL APPS TO THE TABLET?  
Yes.  In addition to the Amazon Store, the Android Marketplace, (now the Google Play Store), has thousands of apps to choose from.  There are direct-link icons on your tablet that will take you directly to these marketplaces where you can do a search for what you want.  Most apps are free and some have a nominal charge.  

I ALREADY HAVE AN EMAIL ADDRESS.  CAN I USE THAT ONE?
Yes.  If you already have an email address, there are apps installed which will quickly and easily get your email account set up on the tablet. Once configured, you can simply sign in using your current address and password. All of your emails will sync up (download to your tablet) whenever you turn on the power.  
If you do not have an email address, you can quickly set up an account with Google or Yahoo, etc.   Since it is a Google (Android) operating system, many features are available by simply setting up a single Google account - such as email, photos, calendars, app marketplace, social networking, etc.

IS THERE PROTECTION AGAINST VIRUSES?
Yes.  We install software for protection against viruses, spybots, malware, and spam.  However, even without this extra security, your tablet is resistant to these threats by nature of the Android operating system which is based on Linux.  This operating environment was designed to be very virus-resistant.

I AM ORDERING FOR A SENIOR FAMILY MEMBER.  CAN I HAVE IT SENT DIRECTLY TO HER?
Of course.  It is important that she knows to expect the package so that it can be delivered. Someone needs to sign for the delivery to keep it from sitting on the front porch.

ARE THERE INSTRUCTIONS FOR SETUP INCLUDED IN THE PACKAGE?  HOW COMPLICATED IS IT?
We have done everything we can think of to make it really easy to get up and running.  To begin with, there is a "How to Get Started" pamphlet, plus a suite of 10 User Guide slide shows that are accessed right from a home screen icon - everything from "Using the Desktop Screens" to "Tricks and Tips".  If you have Wi-Fi installed at your home, the tablet should connect to the internet as soon as it is turned on.  (You will have to enter your router password the first time.)  We fully-charge the battery before we ship so it should have plenty of juice to get started right out of the box.  

I CAN I PRINT FROM MY TABLET TO A PRINTER THAT I USE WITH MY DESKTOP COMPUTER? 
Yes. Maybe not directly. It depends on whether there is an app available for your printer and if the printer is installed on the network. One easy way is to copy the file to a USB flash drive and then plug it in to your computer. Or, you can always email an attachment to yourself and then open the email on the other computer and print it. Or you can send a file to "the cloud" and have it send it to your computer.   However, if you don't have another computer or are in the market for new printer, there are wi-fi printers that don't need to be attached to a computer or that just plug right into the network. If you get one that is Cloud Print compatible, you can print to your printer from anywhere that you can get a wi-fi connection. We pre-install the Cloud Print app on the tablet before we ship. Lots of ways to skin this cat.


WHAT DOES THE WARRANTY COVER
?
Basically, your tablet is warranted to be free of manufacturing defects for a period of 12-months from purchase.  Software is not covered.  See the complete warranty description by clicking on the following link in this website: Warranty Coverage 



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